Refund Policy
We are confident that you and your cat will enjoy the Pawora PurrMaze™. If you are not completely satisfied with your purchase, you may request a refund within 30 days after your order has been delivered.
To submit a request, contact us at support@buypawora.com and provide:
your order number;
a brief description of your experience; and
photos or other reasonable evidence, if requested.
For products that have already been used, a physical return is generally not required unless we specifically request one.
Unused products in their original condition and packaging may need to be returned. Please contact us before sending anything. We will provide the applicable return instructions and return address after reviewing your request.
Products sent to an address without prior authorization may not be accepted.
Order Cancellations
You may request cancellation within 24 hours after placing your order, provided that the order has not yet been processed or shipped.
Orders are typically processed within 1–4 business days. Please contact us as soon as possible at:
Once an order has been shipped, it can no longer be canceled. You may still submit a request under our 100-Day Money-Back Guarantee after receiving the product.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, materially different from its description, or if you receive the wrong product, contact us at support@buypawora.com, preferably within 5 business days after delivery.
Please include:
your order number;
a description of the issue;
clear photos of the product; and
photos of the packaging and shipping label, where possible.
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or a full refund at no additional cost to you.
Please do not dispose of the product or packaging until we have reviewed your request.
Exceptions and Limitations
Gift cards are non-refundable.
Our voluntary 30-Day Money-Back Guarantee is limited to one refunded product per customer or household and is intended for genuine customer satisfaction claims.
This limitation does not affect claims involving products that are damaged, defective, incorrect, unsafe, or otherwise covered by mandatory consumer-protection laws.
We reserve the right to reject requests involving suspected fraud, abuse, repeated claims, falsified information, or purchases made for resale.
Refund Processing
We will notify you after reviewing your request and inform you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank, credit-card provider, PayPal, or other payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact
For questions concerning returns, cancellations, damaged products, or refunds, contact:
Pawora
Email: support@buypawora.com