Shipping Policy
Order Processing
Orders are typically processed within 1–4 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping to the United States
We currently ship to customers within the United States.
Estimated delivery time:
7–14 business days after processing
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our control.
Our orders are fulfilled through our international fulfillment and logistics partners.
Customs and Import Charges
For orders shipped to the United States, applicable customs duties and import charges are handled through our fulfillment process. Customers should not be required to pay additional import duties upon delivery.
Tracking
Where tracking is available, tracking information will be sent to the email address provided during checkout.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Address Changes
Please review your shipping address carefully before placing your order.
Address changes may be requested by contacting us at:
We recommend contacting us as soon as possible after placing your order.
Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
Order Cancellations
You may request cancellation of your order before it has been processed for shipment.
Please contact:
as soon as possible.
Once an order has been shipped, it can no longer be canceled. You may instead request a return after receiving the product in accordance with our Return & Refund Policy.
Delayed Orders
If we become aware that we cannot ship your order within the timeframe originally communicated to you, we will contact you with updated shipping information.
You will have the option to accept the delay or cancel the affected order for a refund.
Das ist wichtig, weil genau diese Wahlmöglichkeit bei nicht eingehaltenen Versandzusagen durch die FTC-Regeln vorgesehen ist.
Lost or Damaged Packages
If your package arrives damaged, please contact us at support@buypawora.com as soon as possible.
Please include:
your order number
a description of the issue
photos of the damaged product and packaging, where possible
We will review the issue and, where appropriate, arrange a replacement or refund.
If tracking shows your order as delivered but you have not received it, please contact us so that we can investigate the shipment with our logistics partner.
Contact
Questions regarding shipping can be sent to:
Pawora
Email: support@buypawora.com