1. Scope of These Terms

These Terms of Service govern your access to and use of buypawora.com, as well as purchases made through our online store.

By accessing the website or placing an order, you agree to these Terms and to the policies referenced in them, including our:

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  Privacy Policy
  
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  Shipping Policy
  
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  Return and Refund Policy
  

If you do not agree to these Terms, you must not use the website or place an order.

2. Eligibility

You must be at least 18 years old or have reached the age of legal majority in your place of residence to place an order.

By placing an order, you confirm that the information you provide is complete, current, and accurate.

3. Products and Product Information

We make reasonable efforts to display product descriptions, dimensions, images, colors, and prices accurately.

Colors and appearance may vary slightly depending on lighting, photography, screen settings, and normal manufacturing variations.

We may update product descriptions, availability, and prices at any time. Changes will not affect orders that we have already accepted unless required by law or agreed with the customer.

4. Pet-Safety Information

Pawora products are intended for use by pets and are not children’s toys.

Pets should be supervised during use. Customers should regularly inspect the product for wear, loose components, or damage and discontinue use if the product becomes damaged.

No statement in this section limits any mandatory product-safety obligations or legal rights relating to defective products.

5. Orders and Contract Formation

By submitting an order, you make an offer to purchase the products in your cart.

A binding purchase contract is formed when we send you an order confirmation accepting your order.

We may decline or cancel an order before shipment for legitimate reasons, including:

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  product unavailability;
  
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  suspected fraud or unauthorized payment;
  
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  incorrect pricing or product information;
  
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  delivery restrictions;
  
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  unusually large quantities intended for resale; or
  
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  legal or regulatory requirements.
  

If we cancel an order after payment has been collected, the affected amount will be refunded to the original payment method.

6. Prices, Taxes, and Payment

All prices are displayed in United States dollars (USD) unless otherwise stated.

Applicable shipping costs and sales taxes, where required, will be displayed during checkout.

For standard shipments to the United States, applicable customs clearance charges and import duties are included in our fulfillment arrangement unless expressly stated otherwise during checkout.

Payments are processed through third-party payment providers, including Shopify Payments and PayPal. We do not directly store complete payment-card information.

You agree to provide valid and authorized payment information.

7. Shipping and Delivery

Order-processing times, estimated delivery times, available shipping methods, tracking information, and shipping restrictions are described in our Shipping Policy.

Delivery dates are estimates and may be affected by carrier delays, weather, holidays, customs processing, address errors, or other circumstances outside our reasonable control.

If we become unable to ship within the timeframe communicated to you, we will provide updated information and, where required, the opportunity to accept the delay or cancel the affected order for a refund.

US sellers must have a reasonable basis for advertised shipping times; when the promised shipping time cannot be met, customers generally must be offered a delay option or a refund.

8. Shipping Addresses and Cancellations

Customers are responsible for providing a complete and accurate shipping address.

Address changes and cancellation requests should be sent to:

support@buypawora.com

as soon as possible after placing the order.

We cannot guarantee that an address can be changed or an order can be canceled once processing or shipment has begun.

9. Returns, Damaged Products, and Refunds

Returns, refund eligibility, return procedures, damaged packages, missing deliveries, and refund processing are governed by our Return and Refund Policy and Shipping Policy.

Nothing in these Terms excludes rights that cannot legally be excluded, including rights relating to products that are defective, unsafe, materially different from their description, or not delivered.

10. Intellectual Property

Unless otherwise stated, the website and its contents—including the Pawora name, branding, text, graphics, layout, photographs, videos, and design elements—are owned by or licensed to us.

You may not reproduce, distribute, modify, sell, commercially exploit, scrape, or republish our website content without prior written permission, except where permitted by applicable law.

11. Reviews and Other User Content

Where customers are permitted to submit reviews, photographs, videos, comments, or other content, they must only submit content that they own or are authorized to use.

Submitted content must not:

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  infringe another person’s copyright, trademark, privacy, or other rights;
  
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  contain false or misleading statements;
  
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  contain unlawful, abusive, threatening, or malicious material; or
  
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  contain viruses or harmful code.
  

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to display and use that content in connection with the operation and promotion of Pawora, subject to applicable privacy and consumer-protection laws.

We may remove unlawful, fraudulent, misleading, or otherwise inappropriate content.

12. Prohibited Uses

You may not use the website:

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  for unlawful or fraudulent purposes;
  
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  to interfere with the website’s security or operation;
  
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  to introduce malware or harmful code;
  
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  to collect information about other users without authorization;
  
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  to impersonate another person;
  
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  to infringe intellectual-property rights; or
  
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  to make unauthorized commercial use of the website or its content.
  

We may restrict access where reasonably necessary to protect customers, the website, or our legal rights.

13. Third-Party Services and Links

Our store may use or link to third-party services, including Shopify, payment providers, analytics providers, logistics companies, and social-media platforms.

Third-party services are governed by their own terms and privacy policies. We are not responsible for independent third-party websites or services that we do not control.

14. Disclaimer and Liability

Nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by law.

In particular, we do not exclude liability for:

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  intentional misconduct or gross negligence;
  
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  injury to life, body, or health;
  
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  liability under applicable product-liability laws;
  
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  fraud or fraudulent misrepresentation;
  
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  an expressly provided guarantee; or
  
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  mandatory consumer-protection rights.
  

For losses caused by slight negligence, we are liable only where an essential contractual obligation has been breached. In such cases, liability is limited to losses that were reasonably foreseeable and typical for the contract.

Different or additional consumer rights may apply depending on the customer’s state or country of residence.

15. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Customers should review the Privacy Policy before using the website or placing an order.

16. Governing Law

These Terms and contracts concluded through the website are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

This choice of law does not deprive consumers of mandatory protections available to them under the laws that would otherwise apply in their place of residence.

Any dispute will be handled by the courts having jurisdiction under applicable law.

17. Changes to These Terms

We may update these Terms when reasonably necessary, including to reflect changes to our services, business operations, or legal requirements.

Updated Terms will be published on this page with a revised effective date. The Terms in effect when an order was placed will continue to govern that order unless a change is required by law or agreed with the customer.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

19. Contact

Questions regarding these Terms may be sent to:

Pawora

Email: support@buypawora.com

Business and postal information is available in our Legal Notice / Imprint.